In a Nutshell
This course is a guide to mastering the art of performance conversations, transforming them from dreaded, one-sided lectures into productive, collaborative discussions.Â
You’ll learn to identify and overcome common biases, handle difficult behavioral issues, and create a culture of continuous feedback.Â
Enhanced with real-world examples and a practical framework, this course provides managers with the tools to lead with empathy and accountability, improving both individual and team performance.
- Diffusing performance conversation anxiety
- Identifying and acknowledging your own biases
- Creating a feedback-friendly culture
- Using a three-step framework for difficult conversations
- Handling both performance and personality issues
- Understanding and managing the emotional response to reviews
- Establishing a consistent follow-up structure
- Motivating and developing high performers
This Course Is For
- Leaders
- Managers
- Supervisors
- Executives
- HR Professionals
Course Description
Experience our signature workshop on effective performance conversations, now available as an on-demand course.
Performance reviews are not just a once-a-year formality; they are crucial conversations that shape team culture, engagement, and productivity. This course will teach you to move past the anxiety and dread often associated with performance reviews by providing you with the frameworks to make them a “recap, not a revelation“.
You’ll explore the various purposes of performance reviews—from identifying strengths and setting goals to boosting engagement and making fair compensation decisions.
The course emphasizes that the way you manage on a day-to-day basis directly impacts the difficulty of these conversations, highlighting the importance of regular check-ins, clear goal setting, and ongoing feedback.
Throughout the course, you will learn to identify and manage common biases, such as recency, contrast, and leniency biases, that can undermine the fairness of your evaluations.
This course also addresses the complexities of giving feedback to different types of employees, including high performers and those with difficult personality or behavioral issues.
A key takeaway is a practical, three-step framework for addressing feedback constructively without sounding critical or punitive. You’ll learn how to use this framework to clarify expectations, motivate employees, and foster a collaborative environment where problems are solved rather than simply pointed out.
The course also introduces a structured approach to meetings to ensure consistent follow-up and accountability throughout the year.
By the end of this course, you will be equipped to handle performance conversations with confidence, professionalism, and empathy, ensuring that your feedback is seen as a “gift of insight” rather than a punishment.
Course Content
Reviews
About the Instructors
